FAQS

What SBT is responsible for as your internet service provider:

  • We will fix or replace anything related to these items free of charge
  • The equipment on your roof, which consists of a radio and mount
  • The cable that has been run from your roof into your home
  • The power supply for your radio, located inside your home
  • SBT owned router: if you received a router from us with an SBT sticker on it
  • The internet: if your internet is not working, we will make sure your equipment is working properly

What SBT is not responsible for:

  • Customer owned router: if you’re using your own router, it’s up to you to figure out your wifi password and take care of any problems with it you may have
  • Your computer: If you have a virus or need maintenance done on your computer, it can make your computer and therefore your internet, slow or not work at all
  • Home Networking: We are not responsible for connecting laptops, wireless printers, kindles, or game consoles to the internet. These devices come with guides to walk you through the process

Please browse our FAQs below