What SBT is responsible for as your internet service provider:
- We will fix or replace anything related to these items free of charge
- The equipment on your roof, which consists of a radio and mount
- The cable that has been run from your roof into your home
- The power supply for your radio, located inside your home
- SBT owned router: if you received a router from us with an SBT sticker on it
- The internet: if your internet is not working, we will make sure your equipment is working properly
What SBT is not responsible for:
- Customer owned router: if you’re using your own router, it’s up to you to figure out your wifi password and take care of any problems with it you may have
- Your computer: If you have a virus or need maintenance done on your computer, it can make your computer and therefore your internet, slow or not work at all
- Home Networking: We are not responsible for connecting laptops, wireless printers, kindles, or game consoles to the internet. These devices come with guides to walk you through the process
Please browse our FAQs below
There are many reasons why your internet may not be working. By following these tips, you might be able to get your internet working again on your own.
- Make sure your Wi-Fi is enabled
- If you’re using your own router, reboot it by unplugging the power cord for 5 seconds (Do not reboot SBT routers)
- We do not recommend pushing the recessed button on the back of any router as this will erase all of your settings
- Check to ensure your account with SBT is current; we shut off accounts that are more than 2 months delinquent
- If you have been unable to fix the problem yourself, please call 435-767-7118 and we will be happy to help you
- Callers after 5:00pm may leave a message or send us a text and we will get back with you as soon as possible
Wireless internet service competes with DSL and cable modem service speeds. Infrastructures are designed to handle up to 300 Mbps and is a dedicated connection to the customer. This means that during peak times, the internet service is faster and more consistent. DSL services use a shared connection, and may slow down during peak times of the day. Wireless connections are also instantaneous. Their connection speeds are measured in milliseconds. This means you can use the connection to play “real time” online games.
Satellite has a latency time, or a several second delay, between sending and receiving. Wireless internet does not. While both services transmit data without the use of wires, satellite access sends and receives data through satellites orbiting around the earth. Wireless internet access uses a path of local antennas between you and the internet service provider.
You will need a receiver and a bi-directional antenna placed outside your home or business. The receiver connects to your network through an ethernet cable.
Wireless internet access is an "always on" technology. This means that you do not have to wait for your modem to dialup, just open your internet browser, and you are on the internet within seconds. You stay connected 24/7!
Wireless internet operates on the 5.8 GHz spread spectrum radio band. Although this band is unlicensed, it is becoming the standard transmission band for wireless computer products worldwide. Because it is spread spectrum, the band is difficult to detect, so it is unlikely that the antenna and receiver would pick up any stray signals. It is also unlikely that your signal would be picked up by anyone else.
The 5.8 GHz spread spectrum band has been used in the past for military communications because spread spectrum is difficult to detect or interfere with. Internet providers use encryption protocols to transfer data. Wireless internet service is just as secure as its broadband competitors.
Wireless internet is predicted to be available to more homes and businesses than DSL or cable modem service in the near future. Wireless internet service implementation costs less for providers than DSL or cable modem, so it is expected that many wireless internet services will be popping up all over the world. Since there are no phone or cable line limitations with wireless access, the probability of actually getting the service is greater.
Currently, the equipment and installation cost of wireless internet is less than DSL. It can reach higher upload and download speeds. High-speed and availability make wireless internet access a viable alternative to other leading technologies.